Professional

I am a Internet and Technology Professional with more than 10 years of experience in

• Web Design
• Software and Application Development
• Network Management, Design and Support
• Planning, Execution and Management of IT strategies
• IT Vendor Management and Relations
• Software and Hardware Evaluation and Acquisitions
• Communications Platforms (IP-PBX, VoIP)
• and more

More Recently, I have had a growing interest in Social Media and Online Communities, and learning to understand how it plays a role in business and personal / professional relationships.

Qualifications:

• Information Technology
• Software Development
• Project Management
• Web Design and Development
• Team Mentoring and Training
• Networking
• Help Desk Support
• Back-up and Storage
• IT Strategy
• Vendor Relations

Development Languages and Frameworks
.NET, C#, PHP, ASP, ASP.Net, XML, HTML, CSS

Operating Systems
Windows XP, Windows Server 2000, 2003, Windows 7, Linux, Ubuntu Server, Ubuntu Desktop,

Communications Systems
Mitel 3300 ICP with Teleworker and YA (Your Assistant) Services

Networking and Protocols
DHCP, DNS, TCP/IP, FTP, SSH, TFTP, SFTP, LAN/WAN, VLAN, POP3, IMAP, SMTP, VPN, TELNET, VoIP

Hardware:
HP ProCurve 2600 Series Powered Switches, Mitel 3300 IP Phone System, Laptops – Workstations – Servers (Dell, HP), Watchguard Firewalls, Blackberry Mobile Devices

Software and Applications:
Microsoft Office Suite, GFI Mail Essentials, SharpDevelop, Microsoft Visual Studio, Sun/Oracle VirtualBox, Google Applications, ArcServe BrightStore, VNC, Exchange Server, MySQL, SubVersion, Symantec Enterprise Security, ZoneAlarm Desktop Firewall, McAfee Anti-Virus, ClamAV, Network Tools and Utilities (WireShark, Telnet, Tracert, Ping, ntstat, netstat, SysInternals ) SpiceWorks, Untangle, Open Office, OpenFiler, FreeNAS, Apache, BIND 9

Experience:

Newman Communications

2000 – present: CIO and Director of IT / Webmaster
Reporting directly to the CEO.

• Managed and supported Active Directory, Organizational Unit and Group Policy.
• Managed and supported Primary Domain Controllers, DNS, DHCP and IP v4 Address Pools.
• Planned, executed and managed end-to-end infrastructure build-out and upgrades providing support for VoIP communications platform and priority VLANs, redundant data connections with auto-failover, and consolidating hardware and services improving IT management.
• Successfully managed and serviced all network hardware, software and services including routers and switches, firewall and security appliances, content filtering, IPsec VPN access.
• Successfully implemented and supported VPN and VOIP Services for remote and out-of-state home office employees, enabling secure connectivity to internal systems and resources with full phone system integration and DID support.
• Replaced aging internal communications and telephony infrastructure using converged IP Voice solutions and Telephony Services with added desktop integration and presence management.
• Successfully created and developed in-house applications and tools to simplify or efficiently complete routine tasks and support critical business needs through collaboration with management and staff to identify areas for improving business and work flow process.
• Effectively monitored and countered network threats using Web and Email filtering gateway solutions and firewalls coupled with server and desktop security solutions.
• Successfully used open source solutions and virtualization technologies to reduced IT costs in reaction to financial forecasts, allowing reallocation to areas of business development and sustainability.
• Recognized and successfully presented the business case for social media as a highly relevant industry communications tool to improve client relations, brand awareness, and the development of new client services.
• Enabled and directed social media strategies providing training and instruction for proper use of social media tools, applications.
• Developed policies and acceptable use guidelines to govern the appropriate use of technology and organizational resources.
• Qualified and executed selected open source solutions to reduce IT expenses related to acquisitions and licensing costs.
• Provided high quality network and help desk support: tracking, identifying, and resolving IT related issues and user queries.
• Successfully administrated Windows Servers, Linux Servers, and Linux based appliances.
• Managed data storage, backup and recovery.
• Developed successful relationships and worked closely with IT vendors to evaluate and qualify service needs, negotiate licensing and contract terms.

Lynn Public Schools

1995 – 1999:  Substitute Teacher
1999 – 2000:  Full Time Interim Teacher at Lynn Classical High School

Summary

• IT Professional with 10+ years experience providing technology solutions and leadership for small/medium business.
• Managed all operational day-to-day IT functions.
• Strong work ethic.
• Wide range of IT skills.
• Personable and work well with others yet self-motivated and able to complete independent tasks.
• Effectively work and interact with all levels of personnel from Executive Management to interns.
• Driven with high integrity to provide superior quality service and IT direction.
• Familiar with academic settings.
• Providing IT help and support functions.
• Quick to learn new or emerging skills and able to quickly adapt to changing conditions.
• Strong attention to detailed and analytical problem solving skills, yet open-minded and flexible enough to recognize unique opportunities to providing creative business solutions.
• Continually strive to gain and maintain working knowledge of current and emerging technologies.

Community and Volunteer Work

I volunteer my time and skill as the New Media and Internet Specialist for the non-profit Alumni and Friends of Lynn Classical High School. In addition to enabling lost connections among the alumni, we have had some good success in building our online community and rallying support for the Organization’s Scholarship Program.

Personal

I am also an artist and like to paint and sculpt when I’m not geeking out. I attended Montserrat College of Art and studied Illustration and Graphic Design. Somewhere along the way, it led me into technology where I settled into a happy profession with some success.

Other interests:

Gaming (console and PC)
Home Automation Technologies
Cartoons and Animation